Frequently Asked Questions
What is the relationship between TotalAttorneys.com and High Performance Marketing?
TotalAttorneys.com is a full-service, web-based law practice management platform. Through the platform, Total Attorneys delivers a variety of services to small law firms and solo attorneys, including High Performance Marketing. Attorneys can currently purchase High Performance Marketing services independent of the platform. For those law firms operating on the platform, High Performance Marketing will soon be integrated into the platform and prospect contact information, invoicing and other communications delivered through the platform.
How do Total Attorneys' call center services work? What questions do they ask when reaching a Prospect?
A Prospect interested in speaking with an attorney can submit his information one of two ways: by filling out the form on a specific practice area website or by calling us toll-free. As part of the support services we provide to your law firm, our call center agents will call those Prospects who submit an online form within five minutes of receiving the form. Usually, we make contact sooner.
If our agents do not reach the Prospect during this initial phone call, or the agent reaches the Prospect but he is unable to speak with you at this time, the TA program will automatically generate an appointment time at which we'll attempt to connect the Prospect with your office. However, if an agent reaches a Prospect during the initial call and he is able to speak to you at that time, no appointment time will be scheduled. Rather, the agent will attempt to hot-transfer the Prospect to your law office.
When speaking with the Prospect, our call center agents will confirm the information that he or she submitted in addition to confirming whether the Prospect wants to get in touch with an attorney. Our call center agents will also explain to Prospects that we are not a lawyer referral service.
Are Calls Still Transferred When I am Out of the Office?
As we market on a national level, we are unable to "shut off" marketing for your law office. What this means is, you will still be receiving those who express interest in speaking with an attorney in your area, we will still be scheduling appointment calls and we will continue to follow-up with Prospects who have been assigned to your office.
Please contact your Account Manager for solutions on how best to handle calls while out of the office.
When am I Billed?
You will receive your Final Invoice within 24 hours of the end of the Dispute Period. The amount on your Final Invoice will reflect any credit requests that were accepted during the Dispute Period, as well as any other credits that may be due to your account. We will begin processing payments within 24 to 48 hours after your Final Invoice is emailed to you.
Forms of payment: We accept all major credit cards or ACH, which is the equivalent of an electronic check. An ACH payment would be automatically debited from your bank account. Please note that we may modify our billing process from time to time and that we will alert you to any changes before they occur.