Best Practice Series #4: Viewing Clients as Long-Term Investments

Last week, Kevin Chern told you how to track staff conversion rates and talked about the importance of strategically staffing your firm to attract law firm clients.

This week, Kevin will discuss the importance of staying in touch with prospective and former clients and building long-term relationships that will result in future opportunities for your practice.

Check back next Thursday for segment five of the Best Practice Series: Utilizing Empowering Questions to Convert Prospects into Clients.