Client Conversations: Rania Combs
When her husband’s job change necessitated a move for her family, Rania Combs converted her traditional law office into one that operated entirely online. Concerned with the high start-up costs, expensive overhead and the prospects of starting a business over, she took the online plunge.
In this video, she talks about some of the surprises she’s encountered while operating her Texas wills and estate law practice online. For example, while she thought she would mostly be dealing with tech-savvy 25-45-year-olds, she has worked with men and women of all ages. “What surprised me a lot is just how technically and computer savvy people I wouldn’t expect to be are,” she says, including one 70-year-old who had no problems scanning documents, uploading them and sending them to her firm securely online.
Combs has found a client base that is so adept at technology she rarely meets with them in person. Communications are done online or on the phone. This has brought a great deal of flexibility to her practice and the hours she keeps, allowing her to create a work schedule that “fits in with what I want to do in my professional and personal life.”
Now, clients are better able to work with her on their time. Because she doesn’t have the overhead costs and risks of a traditional law office, she can pass on more reasonable, fixed fee prices to her clients.